ERG Media | Privacy Policy Effective Date of Current Policy: August 23, 2023 This Privacy Policy is intended to meet requirements globally, including those in North America, Europe, APAC, and other jurisdictions. We are committed to protecting your privacy and we comply with the GDPR and the UK data protection rules (together with

Privacy Policy

Personal Details

We use your contact details and payment information, including your name, postal address, email address, phone number, and any other information collected on registration or on ordering. We may use your personal details to:

• Process and track your order
• Provide the services you request
• Contact you about the status of an order
• Send you catalogues or promotional offers we believe will be of interest to you
• Send you the ERG Media email newsletter
• Identify your product and service preferences, and customise our communications to you
• Advertise products and services and improve the effectiveness of our advertising
• Provide information concerning product recalls or products you have purchased
• Improve our merchandise selection and customer service
  

Browsing Information

We use your browsing information, including your device (mobile, tablet, desktop), including location and IP address, to learn about your preferences and to help us manage your account and improve your online experience.

INFORMATION SECURITY

ERG Media has put in place various security measures in accordance with up-to-date industry procedures to keep personal data as safe and secure as possible and to protect against unauthorised or unlawful processing and accidental loss, destruction or damage.

We may transfer personal information to countries other than the country in which the data was originally collected in order to provide you with the services you have requested. We have in place appropriate policies, rules and technical and organisational measures to protect your personal information.

You are responsible for protecting your password and username and must not share or disclose it to anyone.

TO WHOM YOUR INFORMATION WILL BE DISCLOSED

We will only disclose your information to:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you
• Our professional advisors (including tax, legal or other corporate advisors who provide professional services)
• Third-party suppliers for business administration, payment or IT purposes
• Analytics or search engines, including Google, that enable us to optimise and improve your website experience
• Our regulators, law enforcement or fraud prevention agencies, as well as our legal advisers, courts, and any other authorised bodies, for the purposes of investigating any actual or suspected criminal activity or other regulatory or legal matters
  

We will disclose your personal information to third parties in the event of merger, acquisition, reorganisation, or sale of company assets; to enforce or apply our website terms of use; or to protect the rights, property, or safety of us, our staff, our customers, or others.

Cookies and Tracking Technologies

We use a cookie consent banner to obtain your consent before placing non-essential cookies. You can manage or withdraw your cookie preferences at any time by clicking the cookie settings link in the footer of our website. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

We and third parties may use cookies, pixel tags, local storage, and other technologies to automatically collect information through the Services:

• Cookies: Small text files placed in visitors' computer browsers to store preferences.
• Pixel Tags/Web Beacons: Code embedded on the site that collects information about users' engagement on web pages.
• Social Media Widgets: Our website currently embeds Instagram and LinkedIn widgets, which may collect your IP address and set a cookie.
• Analytics: We use Google Analytics to gather information about how users engage with our Services. You can opt out via tools.google.com/dlpage/gaoptout.
  

HOW LONG WE KEEP YOUR DATA

We will typically keep your personal data for seven (7) years from (a) the closure of your account with us, or (b) your last purchase, in order to enable us to deal with any issues or concerns you may have about how we handled your account/order, and also to allow us to bring or defend legal proceedings.

YOUR RIGHTS

You have a number of rights under Data Protection Laws in relation to the way we process your personal data. You may submit any request via our Contact Us form.  [Link: erg.media/contact-us]  We will respond promptly and in compliance with Data Protection Laws.

• A right to access personal data held by us about you
• A right to require us to rectify any inaccurate personal data held by us about you
• A right to require us to erase personal data held by us about you (in applicable circumstances)
• In certain circumstances, a right to restrict our processing of personal data held by us about you
• In certain circumstances, a right to receive personal data in a structured, commonly used and machine-readable format
• A right to object to our processing of personal data held by us about you where the processing is necessary for the purposes of our legitimate interests
• A right not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you
• A right to withdraw your consent, where we are relying on it to use your personal data
  

FURTHER INFORMATION

For further information from us on data protection and privacy, or any requests concerning your personal information, please get in touch via our Contact Us form.